Terms of Service

Last updated: 5 October 2026

1. About these terms

These terms apply to your use of getsquirrel.co (the Website) and the Squirrel services: Widget, API, Insights, Links, Marketplace and our product search MCP server (the Services). They are provided by Obsidian IO Limited, trading as Squirrel, registered in England and Wales (company number 12699449), 3 Cheapside Road, Ascot, SL5 7QR (we, us).

By creating an account or using the Services, you accept these terms on behalf of the business you represent (you), and confirm you have authority to do so. The Services are for business use only.

If you have signed a Master Services Agreement or order form with us, that agreement applies to the Services it covers instead of these terms.

2. Your account

  • Give us accurate information and keep it up to date.

  • Keep your login details and API keys secure and do not share them outside your business.

  • You are responsible for everything done through your account.

3. Paid services: Widget, API and Insights

  • Fees are as shown on our Website or agreed with you at sign-up, and are exclusive of VAT. They are charged monthly in advance.

  • Your subscription runs month to month. Either of us can end it on 30 days' notice. We do not refund part months.

  • If you pay late, we may charge interest at 4% a year above the Bank of England base rate, and suspend the Services after giving you 7 days' notice.

  • We may change our fees on 30 days' notice. If you do not accept a change, you can cancel before it takes effect.

  • Widget plans have a monthly click-out allowance. We allow up to 10% over it, and if you regularly exceed it we may ask you to move to a higher plan or charge for the extra usage.

  • API plans have a monthly request allowance. When you reach it, API access is suspended until the next billing period unless you upgrade.

4. Links and Marketplace

  • Links is free. Your own affiliate accounts always take priority and you keep 100% of the commission they earn.

  • Where you do not have a direct relationship with a retailer, the link may be monetised through Squirrel Marketplace. You receive 80% of CPA commission and 50% of CPC revenue, calculated on the amounts we actually receive from the retailer or affiliate network.

  • We pay your share monthly in arrears, once we have received the funds. Any commission that is reversed, declined or clawed back by a retailer or network is deducted.

  • You must give us accurate payment details and you are responsible for your own taxes.

  • You must not generate clicks or sales artificially or misleadingly, including by bots, incentivised clicks or cookie stuffing, and you must follow the rules of the retailers and networks concerned. We may withhold commission linked to invalid activity and close your account.

  • We may add or remove Marketplace retailers at any time. We are not responsible if a retailer or network fails to pay.

5. Product search MCP server

  • The MCP server is free and needs no account. You may use it to find product and offer information through an AI assistant.

  • You must not use it to bulk-extract, resell or rebuild our product data, or try to get around our rate limits.

  • Prices and stock come from retailers and can change. The retailer's price at checkout applies.

  • We may change, limit or withdraw the MCP server at any time.

6. Acceptable use

When using the Website or the Services, you must not:

  • copy, modify, reverse engineer or resell any part of the Services, except as the law allows;

  • use the Services to build a competing product;

  • scrape the Website or Services, or interfere with their security or operation;

  • use the Services for anything unlawful, infringing or harmful, or to spread malware.

We may suspend or end your access if you break these rules.

7. Intellectual property

We own the Services, the Website, our product data and our software. We give you a non-exclusive, non-transferable right to use the Services for your business while these terms apply.

You own your content and data. You allow us to use them to provide the Services. We may use aggregated, anonymised data that does not identify you or any individual to improve and develop the Services. We may use any feedback you give us freely.

8. Data protection

Our Privacy Policy explains how we use personal data as a controller.

Where we process personal data on your behalf in providing the Services, we act as your processor, and we will:

  • process it only on your documented instructions, unless the law requires otherwise;

  • make sure our staff are bound by confidentiality;

  • keep it secure using appropriate technical and organisational measures;

  • use sub-processors only under written terms that protect the data to the same standard, and tell you about changes to them;

  • help you respond to requests from individuals and meet your own legal obligations;

  • tell you without undue delay, and within 24 hours, after becoming aware of a personal data breach;

  • delete or return the data when the Services end, within 72 hours, unless the law requires us to keep it;

  • give you the information you reasonably need to show compliance.

If you use the Widget, Links or Insights on your websites, you are responsible for the privacy notices and consents your visitors need.

9. Our responsibilities

We will provide the Services with reasonable skill and care. Product and pricing data comes from third parties and updates regularly, but we do not guarantee that it is always accurate, complete or available, or that the Services will be uninterrupted. Except as set out in these terms, the Services are provided as they are.

10. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

  • Neither of us is liable for loss of profits, revenue, commission, business, goodwill or data, or for any indirect or consequential loss.

  • Otherwise, our total liability to you in any 12-month period is limited to the greater of £100 and the fees you paid us in the 12 months before the claim.

11. Ending these terms

  • You can stop using the free Services at any time, and end paid Services as set out in section 3.

  • We may suspend or end your access immediately if you seriously breach these terms, do not pay, act fraudulently, or become insolvent.

  • When the Services end, you must remove our code from your websites and pay anything you owe. We will pay any Marketplace share you have earned, unless it is linked to invalid activity.

12. Changes

We may update the Services and these terms. If we make a significant change to these terms, we will give account holders at least 30 days' notice by email. If you keep using the Services after that, you accept the change.

13. General

  • Neither of us is responsible for delays or failures caused by events outside our reasonable control.

  • You may not transfer your rights under these terms without our consent. We may transfer ours as part of a reorganisation or sale of our business.

  • These terms, together with our Privacy Policy, are the whole agreement between us about their subject. Nobody else has rights under them.

  • If any part of these terms is found unenforceable, the rest still applies.

  • Notices to us go to contact@getsquirrel.co. Notices to you go to the email address on your account.

  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.